Refund Policy :

At Leanna's Jewellery, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, please read through our refund and return policy below.

1. Returns

We offer a 14-day return policy from the date you receive your order. If you are not satisfied with your purchase, you can return the item within this time frame for a refund or exchange, subject to the conditions outlined below.

Eligibility for Return:

To be eligible for a return, your item must:

• Be in its original condition (unused, unworn, and undamaged).

• Be in its original packaging, including any tags, cards, and boxes.

• Be accompanied by proof of purchase (receipt or order confirmation email).

Note: We cannot accept returns on items that have been worn, altered, or damaged after receipt.

2. Refund Process

Once we receive your returned item and verify that it meets the return conditions, we will process your refund to the original payment method used for the purchase. Refunds will be issued within 7–10 business days of receiving the returned item.

3. Non-Refundable Items

The following items are not eligible for return or refund:

• Customized or personalized jewelry (such as engraved or made-to-order pieces).

• Sale or discounted items, unless defective or damaged.

• Gift cards or vouchers.

4. Exchanges

If you would like to exchange your item for another product, you may return the original item for a refund and place a new order for the item of your choice. The return must comply with our standard return policy.

5. Return Shipping

• Return Shipping Costs: The customer is responsible for the cost of return shipping, unless the item is defective or incorrect.

• Damaged or Incorrect Items: If your item is damaged or you receive the wrong product, we will cover the return shipping costs and arrange for a replacement or full refund.

Please use a trackable shipping service or purchase shipping insurance for your return. We cannot guarantee that we will receive your returned item, and we are not responsible for returns lost in transit.

6. Processing Time

Refunds are typically processed within 7–10 business days after we receive the returned item. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has already been processed and shipped, it may no longer be eligible for cancellation, but you can follow the standard return procedure once you receive the item.

8. Customer Support

If you have any questions or need assistance with your return or refund, please contact us at leannasjewellery@outlook.com. Our customer support team will assist you with the return process and ensure your concerns are addressed.