Shipping Policy :

Thank you for shopping at Leanna's Jewellery. We want your shopping experience to be as smooth and enjoyable as possible. Below you will find details on our shipping process, including delivery times, costs, and policies for UK-based orders.

1. Shipping Locations

We currently offer shipping within the United Kingdom. If you are located outside of the UK, please check our international shipping options in the future.

2. Processing Time

All orders are processed within 1–2 business days from the time they are placed. Orders are not processed or shipped on weekends or public holidays. Once your order is processed, you will receive an email confirmation with tracking details (if applicable).

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and the weight of your order. We offer a range of shipping options, including standard and expedited services. The available shipping methods for your order will be presented during checkout.

• Standard Shipping: Typically delivered within 3-5 business days.

• Expedited Shipping: Typically delivered within 1-2 business days (available for an additional fee).

Please note: Shipping costs do not include any customs duties, taxes, or additional fees that may be applied by your local customs authorities.

4. Delivery Times

Delivery times depend on the shipping method you select at checkout and your location within the UK.

• Standard Shipping: 3–5 business days

• Expedited Shipping: 1–2 business days

Please note that delivery times are estimates and may vary depending on factors like carrier delays, weather, or public holidays.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track the status of your shipment by visiting the carrier’s website using the provided tracking number.

6. Shipping Delays

While we make every effort to ensure timely delivery, please note that shipping delays can occur due to factors such as weather, carrier issues, or unexpected high order volume. Leanna’s Jewellery is not responsible for delays caused by the shipping carrier or unforeseen events.

7. Missing or Damaged Items

If you receive a damaged or defective item, or if your order is lost in transit, please contact us within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as appropriate.

Please provide photos of the damaged product, packaging, and tracking number when contacting customer service.

8. International Shipping (Currently Not Available)

At this time, we only offer shipping within the United Kingdom. We may expand to international shipping in the future. Please check back for updates.

9. Shipping Address

Please ensure that the shipping address provided during checkout is correct. We cannot be held responsible for any delays or errors caused by incorrect address information. If you realize there’s an error with your shipping address, please contact us as soon as possible.

10. Customer Service

If you have any questions or need further assistance with shipping, feel free to contact our customer service team at leannasjewellery@outlook.com. We’re happy to help!